KMC Solutions
KMC Solutions is advertising a full-time, remote Logistics Customer Support position for candidates based in the Philippines. The role involves assisting customers across Australia and New Zealand with bookings, delivery updates, tracking enquiries, and account-related questions. Applicants should have at least two years of customer support experience, preferably in logistics or shipping, along with experience using HubSpot or a similar customer relationship management (CRM) system.
The position is listed for Metro Manila and requires a reliable home internet connection, strong English communication skills, and availability during the weekday overlap between Australian and New Zealand business hours.
Job Overview
| Job detail | Information |
|---|---|
| Job title | Logistics Customer Support (Remote, Morning) |
| Company | KMC Solutions |
| Location | Metro Manila, Philippines |
| Work arrangement | Full-time work from home |
| Employment type | Full-time |
| Experience required | At least 2 years in customer support |
| Preferred industry experience | Logistics or shipping |
| CRM requirement | HubSpot or a related CRM |
| Customers supported | Australia and New Zealand |
| Work schedule | Weekdays, aligned with the overlap in Australian and New Zealand business hours |
| Equipment | Laptop and headset provided |
| Salary | Not disclosed in the listing |
| Application method | Apply through the JobStreet vacancy |
Application link: Apply for Logistics Customer Support at KMC Solutions on JobStreet
About the Logistics Customer Support Position
The Logistics Customer Support role focuses on helping customers resolve delivery-related questions and receive accurate information about their bookings and accounts. The successful applicant will communicate with customers through phone calls, email, and ticketing systems.
The position also involves coordinating with courier partners and internal departments when an issue requires further investigation. Maintaining accurate customer records and following established support procedures are important parts of the work.
This is primarily a customer support position rather than a sales-focused role. However, the listing notes that duties may change reasonably according to business needs.
Key Responsibilities
The person hired for this role may be responsible for the following tasks:
- Responding to customer enquiries through phone, email, and ticketing systems.
- Helping customers with bookings, delivery updates, tracking information, and general account questions.
- Contacting courier partners to investigate delivery delays or other shipment-related concerns.
- Escalating technical or operational issues to the relevant internal teams.
- Following up on unresolved cases until the appropriate resolution is reached.
- Updating customer records, case notes, and information in CRM and internal systems.
- Working with Customer Success, Sales, Technology, and Operations teams.
- Following company processes and contributing to improvements in customer service delivery.
Applicants should be comfortable handling multiple enquiries while keeping information accurate and communicating professionally.
Qualifications and Skills Required
KMC Solutions specifies several requirements for this vacancy.
1. At least two years of customer support experience
Applicants must have at least two years of experience in a customer support role. Experience in logistics or shipping is preferred, making previous work involving deliveries, shipment tracking, courier coordination, or order enquiries particularly relevant.
2. HubSpot or related CRM experience
The employer asks for experience with HubSpot or another related CRM platform. Applicants should be prepared to explain which systems they have used and how they maintained customer records, documented conversations, or managed support cases.
Experience with a similar platform may be relevant, but candidates should describe their actual experience accurately.
3. Strong English communication skills
The role supports customers in Australia and New Zealand. Clear spoken and written English is therefore important when answering enquiries, explaining delivery updates, documenting cases, and coordinating with colleagues.
4. Problem-solving and issue resolution
Applicants should be able to understand a customer’s concern, gather the relevant details, identify an appropriate next step, and escalate issues when necessary.
5. Attention to detail and organization
Accurate tracking information, customer records, and case notes can affect how quickly a delivery-related issue is resolved. Candidates should be comfortable managing information carefully and following established processes.
6. A customer-focused, professional approach
The employer is looking for someone who works professionally with customers and colleagues and contributes positively to a team environment.
Is logistics experience mandatory? The advertisement states that at least two years of customer support experience is required, with logistics or shipping experience preferred. Candidates should review the employer’s full criteria before applying.
Remote Work Setup and Internet Requirements
This vacancy is advertised as a full-time work-from-home position. The listing also mentions occasional team-building and engagement meetups that will be scheduled in advance.
The employer will provide a laptop and headset. However, applicants must have their own working internet connection that can support the demands of the role.
The stated internet requirements include the ability to handle:
- Multiple email and chat instances.
- Consecutive customer calls.
- Regular online team meetings.
An internet speed screenshot is required. Before applying, test your connection and prepare a clear screenshot showing the result. The advertisement does not specify a minimum download or upload speed, so applicants should not assume a particular threshold without confirmation from the recruiter.
Remote work does not mean that the schedule is completely flexible. The role requires weekday availability during the overlap between Australian and New Zealand business hours, with some flexibility according to operational needs.
Work Schedule: What Applicants Should Know
The job title includes “Morning,” and the description refers to the weekday overlap between Australian and New Zealand business hours. However, the advertisement does not provide exact starting and finishing times.
Applicants should ask the recruiter to confirm:
- The exact Philippine Time (PHT) working hours.
- Whether the shift changes during daylight-saving periods in supported markets.
- The expected rest days and break schedule.
- The timing and frequency of occasional team meetups.
- Whether any schedule adjustments are required during training.
Getting these details before accepting an offer will help you determine whether the role fits your personal commitments.
Salary and Benefits
The salary for this specific vacancy is not disclosed in the JobStreet advertisement. The employer asks applicants to provide their expected monthly basic salary during the application process.
Candidates should research comparable roles, consider their relevant experience, and enter a realistic expectation. Applicants with logistics support experience and practical CRM knowledge may want to highlight those skills when discussing compensation.
The listing confirms that a laptop and headset are provided. KMC Solutions’ JobStreet company profile also displays general benefits such as medical, dental, miscellaneous allowance, and loans. These are company-profile benefits, not confirmation that every item applies to this specific position.
Before accepting an offer, ask the recruiter to confirm the salary, employment terms, applicable benefits, and any performance or attendance conditions in writing.
How to Apply for the KMC Solutions Logistics Customer Support Job
Follow these steps to submit your application.
Step 1: Open the official job advertisement on JobStreet.
Visit the Logistics Customer Support vacancy and review the complete description. Check the listing’s current status before applying, as vacancies can close or change.
Step 2: Prepare your résumé.
Your résumé should clearly show your customer support experience, relevant employment dates, communication skills, and CRM knowledge. If you have worked in logistics or shipping, mention relevant responsibilities such as tracking deliveries, coordinating with couriers, handling booking enquiries, or investigating shipment issues.
Include only skills and experience you genuinely have.
Step 3: Highlight your HubSpot or CRM experience.
If you have used HubSpot, describe how you used it. If you worked with another CRM, name the platform and explain the tasks you performed, such as recording customer interactions, updating records, managing tickets, or following up on cases.
Step 4: Prepare your internet speed screenshot.
The advertisement explicitly requires a screenshot of your internet speed. Test the connection you plan to use for work and keep a readable screenshot ready for the application or recruitment process.
Step 5: Complete the application questions.
According to the advertisement, applicants will be asked:
- Which statement best describes their right to work in the Philippines.
- Their expected monthly basic salary.
- How many years of experience they have in a customer support role.
- Whether they have experience using HubSpot.
- How many years of experience they have as a Customer Logistics Specialist.
Answer each question accurately. If you have customer support experience under a different job title, explain the relevant duties in your résumé rather than overstating your formal title.
Step 6: Submit your application and monitor your account.
Use JobStreet’s application process and check your account and email for recruitment updates. Respond promptly to legitimate requests for additional information, and verify the recruiter’s identity if you are unsure about a message.
How to Prepare for the Interview
Candidates can prepare by reviewing practical customer support scenarios relevant to deliveries and logistics.
For example, consider how you would respond if a customer reported a delayed shipment, requested an updated tracking status, or received conflicting delivery information.
A strong answer would explain how you would:
- Listen carefully and confirm the customer’s details.
- Check the available booking, tracking, and account information.
- Contact the courier or relevant internal team when necessary.
- Record the case accurately in the CRM or ticketing system.
- Explain the next steps to the customer and follow up appropriately.
You may also want to prepare examples of resolving a difficult customer issue, managing several enquiries, and using a CRM to keep records organized. Use real examples from your previous work.
Frequently Asked Questions
Is the KMC Solutions Logistics Customer Support job remote?
Yes. The JobStreet advertisement describes it as a full-time work-from-home position. It also mentions occasional team-building and engagement meetups scheduled in advance.
Where is the job based?
The advertised location is Metro Manila, Philippines, with a remote work arrangement. Review the employer’s requirements to confirm your eligibility and any location-related conditions.
How much experience is required?
The advertisement requires at least two years of customer support experience. Logistics or shipping industry experience is preferred.
Is HubSpot experience required?
The listed qualification is experience with HubSpot or a related CRM. Applicants should be ready to explain their actual experience with the platform or a comparable system.
What salary does KMC Solutions offer for this role?
The specific salary is not disclosed in the advertisement. Applicants are asked to provide their expected monthly basic salary during the application process.
Does the company provide work equipment?
Yes. The listing states that a laptop and headset will be provided. Applicants must also have a working internet connection and submit an internet speed screenshot.
What working hours should applicants expect?
The role requires weekday availability during the overlap between Australian and New Zealand business hours. Exact shift times are not specified in the advertisement and should be confirmed with the recruiter.
How can I apply?
Open the original JobStreet listing, review the current vacancy details, and follow the available application instructions.
Final Notes for Applicants
The KMC Solutions Logistics Customer Support position may be relevant to experienced customer service professionals who are comfortable with remote work, CRM systems, and delivery-related enquiries. Before applying, make sure your résumé clearly demonstrates the required experience and that your home internet setup meets the demands described in the listing.
Salary, exact shift hours, and the applicability of general company benefits to this position should be confirmed directly with the employer. Always use the original vacancy for the latest application status and recruitment instructions.
Original job source: JobStreet – Logistics Customer Support (Remote, Morning), KMC Solutions
Company jobs page: View all KMC Solutions jobs on JobStreet
Listing checked: October 7, 2026. Vacancy status and details may change; verify them on JobStreet before applying or republishing.
To apply for this job please visit ph.jobstreet.com.